Privacy Policy

What Information We Collect

When you sign up with us, we're gonna need some basics to get you started. Here's what we typically gather:

• Personal Details: Your name, email, phone number, date of birth, and mailing address. Pretty standard stuff you'd expect from any gym.
• Payment Info: Credit card details or banking info for your membership payments. We use secure payment processors - we don't actually store your full card numbers on our systems.
• Health & Fitness Data: Emergency contacts, medical conditions, injuries, fitness goals, and any physical limitations we should know about. This helps us keep you safe during training.
• Attendance Records: When you check in, what classes you've attended, and your training history. Helps us track your progress and make sure you're getting the most out of your membership.
• Photos & Videos: Sometimes we capture content during classes or events. If you're in the background of our Instagram story, that's what this covers.
• Website Activity: Cookies, IP addresses, browser type - the usual internet tracking stuff that helps our site work better.

How We Use Your Information

We're not collecting this stuff just for fun. Here's what we actually do with it:

• Running your membership and processing payments (kinda crucial)
• Scheduling classes and managing bookings
• Keeping you posted about schedule changes, special events, or new programs
• Making sure our trainers know about any injuries or health concerns before you start throwing punches or lifting heavy
• Sending you receipts, invoices, and membership updates
• Improving our services based on what's working and what's not
• Occasionally promoting our gym on social media (but we'll always ask first if we wanna feature you specifically)
• Meeting legal requirements like tax reporting and insurance documentation

Who We Share Your Data With

We're not in the business of selling your info. But there are a few situations where we might need to share it:

• Payment Processors: Companies like Stripe or Square that handle credit card transactions securely.
• Email Services: We use email platforms to send you class updates and newsletters (only if you've opted in).
• Insurance Providers: If there's ever an incident, we might need to share relevant info with our liability insurance.
• Legal Requirements: If the law says we gotta hand over information, we'll comply. But we'll fight it if it seems sketchy.
• Emergency Situations: If something happens during training and we need to contact emergency services or your emergency contact.

That's it. We don't sell member lists to supplement companies or share your training data with random third parties.

How We Protect Your Information

Security's a big deal for us. Here's what we're doing to keep your data locked down:

• SSL encryption on our website (that little padlock in your browser)
• Secure, password-protected databases with limited staff access
• Regular software updates and security patches
• Physical security at our facility - member records aren't just lying around
• Staff training on privacy practices and data handling
• Secure disposal of physical documents when they're no longer needed

No system's perfect, but we're doing everything reasonable to protect your stuff.

Your Rights & Choices

This is your data, and you've got some control over it:

• Access: You can ask to see what personal info we've got on file for you.
• Corrections: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your account and data? We can do that (though we might need to keep some stuff for legal/accounting reasons).
• Marketing Opt-Out: Don't wanna get promotional emails? Easy - just hit unsubscribe or tell us directly.
• Cookie Control: You can adjust your browser settings to block cookies, though some site features might not work as well.

To exercise any of these rights, just shoot us an email at info@blazefusioncitadel.info or swing by the front desk.

Cookies & Website Tracking

Like pretty much every website out there, we use cookies. Here's the breakdown:

• Essential Cookies: These make the site actually work - login functions, booking systems, that kind of thing.
• Analytics Cookies: Help us understand how people use the site so we can make it better. We use tools like Google Analytics.
• Marketing Cookies: Track whether our ads are working and help us show relevant content.

Most browsers let you control cookies through their settings. Just know that blocking some cookies might make parts of the site wonky.

Data Retention

We don't keep your info forever. Here's our general approach:

• Active Members: We keep your data as long as you're training with us.
• Former Members: After you leave, we'll typically keep basic records for 7 years to meet Canadian tax and business requirements.
• Marketing Lists: If you've opted into emails but aren't a member, we'll keep your contact info until you unsubscribe.
• Health Information: Stored securely and deleted when no longer needed for your safety or legal compliance.

Kids & Teens

If you're under 19 in BC, we'll need a parent or guardian to sign off on your membership and consent to how we handle your information. We take extra care with info from younger members and won't use it for marketing without parental consent.

Third-Party Links

Our website might link to other sites - maybe our supplement partners or equipment brands we like. Once you click those links, you're on their turf and their privacy policies apply. We can't control what they do, so check their policies if you're concerned.

Changes to This Policy

We might update this policy from time to time as our business evolves or laws change. When we do, we'll post the new version here with an updated date at the top. If there's anything major, we'll let you know via email or a notice at the gym. Continuing to use our services after changes means you're cool with the updated policy.

Canadian Privacy Laws

We operate in Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's privacy legislation. If you're outside Canada and using our services, your information will be processed and stored in Canada under Canadian privacy laws.